Business Process Outsourcing

Scope.
Operate.
Optimise.

Business process outsourcing for the work that has to be done right but rarely gets attention: invoices, reconciliations, data entry, customer queries. We document it, run it to agreed SLAs and keep improving it.

Talk to our operations team How we take over a process ↓

✓

SLAs agreed before go-live

Procedures written before handover

ops.pixeledge.io

Operations Queue 142 tickets today

SLA status On track

Invoice processing

Completed

Customer query #4021

In progress

Data entry batch

Queued

Daily

Reporting

On track

SLA status

Agreed

Escalations

SLA Reporting

Status: On track

Process Review

Next review scheduled

Stages in a Process Takeover

Processes We Can Run

Core Areas We Cover

Ways to Get Started

01 — What we do

What our business process outsourcing covers

Clients usually hand us one of these first, then add others once the first process is running smoothly.

Back-Office & Data Processing

Invoices, records and transactions processed in volume, with quality checks built into each step and exceptions flagged to you rather than guessed at.

Data entry Invoice processing Reconciliation

Customer Operations & Support

Trained agents answering customers by phone, chat and email, working from your knowledge base and in your tone of voice.

Contact centre Live chat Ticket management

Process Design & Continuous Improvement

Each process written up as an auditable SOP and reviewed regularly, so errors are traced to a cause and fixed in the procedure, not just corrected once.

SOP documentation Process mapping Kaizen reviews

02 — Services

Processes we can run for you

Hand over one process or several. Each one starts with written procedures, so the work is defined before anyone takes it on.

Customer Service & Contact Centre

Agents handling calls, chat and email to your scripts and service standards, so customers get the same answer on every channel.

Omnichannel support

Back-Office Processing & Data Entry

High-volume data entry and document processing with accuracy checks built into the workflow, not bolted on at the end.

Accuracy checks in the workflow

Finance & Accounts Payable Processing

Invoice processing, supplier reconciliations and accounts payable support, so month-end close isn't held up by a pile of unmatched invoices.

Invoices matched before month-end

Digital Operations & Content Management

Content moderation, product catalogue updates and day-to-day digital operations across your website, marketplaces and internal platforms.

Catalogue and content updates

Recruitment Process Outsourcing

Sourcing, screening and onboarding handled for you, so hiring keeps up with growth without swamping your HR team.

Sourcing to onboarding

Resource Augmentation & Specialist Support

Skilled people placed into your operations to cover seasonal peaks, one-off projects or long-term gaps.

Flexible scaling

Process Mapping & SOP Documentation

Clear written procedures that capture how the work should be done, so audits are easier and new starters get up to speed faster.

Auditable SOPs

Quality Assurance & Compliance Monitoring

Regular quality reviews and compliance checks that catch errors before they reach a customer or an auditor.

Regular quality reviews

Typical engagements

The kind of operations work we do

Typical scenarios showing how this work usually runs. These are not named clients.

Scope a process with us

Example engagement

Retail & E-commerce

Customer Support Scale-Up

An online retailer whose order queries and returns pile up every peak season. We set up a dedicated contact centre team working from its knowledge base.

Peak queries handled in your tone

Example engagement

Financial Services

Accounts Payable Overhaul

A growing finance team where month-end waits on a pile of unmatched invoices. We take on invoice processing and reconciliation so the close is not held up.

Month-end without the invoice backlog

Example engagement

Healthcare

Back-Office Data Migration Support

A healthcare provider with paper patient records to digitise against a compliance deadline. A dedicated data entry team works through them with checks at each step.

Accuracy checks at every step

03 — How we deliver

How we take over a process

We don't take over a process until it is written down and both sides agree what good looks like. That step is what keeps go-live uneventful.

Scope

We agree scope, volumes, quality standards and handoff points with your operations team, including what happens to the awkward cases.

Volume analysis Quality standards Handoff mapping

Design

We write the procedures, set up access and tooling, and agree SLAs, governance and reporting cadence before anything goes live.

SOP documentation Tooling setup Reporting cadence

Operate

Our team takes over day-to-day delivery against the agreed SLAs, with regular reporting and a direct line to the people doing the work.

SLA management Daily reporting Escalation handling

Optimise

We keep looking for ways to raise accuracy, shorten turnaround and lower cost per transaction, often by automating the repetitive steps.

Continuous improvement Turnaround reduction Cost per transaction

04 — Our toolkit

Operations tools and platforms we work in

We usually work inside the systems you already have. If they are holding the process back, we'll say so and suggest alternatives.

Contact Centre

Zendesk Freshdesk Genesys

Finance Ops

Xero QuickBooks SAP

Workflow & SOPs

Notion Process Street

RPA & Automation

Power Automate UiPath

Quality Monitoring

Call scoring QA checklists

Reporting

Power BI Custom dashboards

05 — Get started

Two ways to get started

Hand over a whole function, or bring in extra capacity for the busy months of the year.

Full Process Outsourcing

We take ownership of a process, from scoping through day-to-day operation and improvement, for organisations handing over a whole function.

End-to-end process ownership
A dedicated delivery team
Reporting against agreed SLAs
Regular process improvement reviews

Discuss full outsourcing

Overflow / Peak Support

You have a team, but need extra hands for seasonal peaks or project spikes. We provide overflow capacity that scales up and back down.

Flexible short-term scaling
Onboarding planned before the peak
Pay only for capacity you use
A clean handback when demand eases

Ask about peak support

Scope.
Operate.
Optimise.